Browser Options
Carrier APN Settings
Delayed Processing (Store and Forward)
General Questions
Install and Activation Questions
Network Options
PP55 Hardware Questions
Receipt Options
Reporting Options
Securty Quesions
Transaction Options
Browser Options
MobileCharge uses your Browser to display the latest/greatest help information when the Help Button is clicked. Blackberries can have multiple browsers installed. If your Help Button does not seem to work, you may need to pick another browser from this Option Screen.
Carrier APN Settings
APN Settings allow 3rd party applications to access the Internet via your carrier's data plan. Some carriers provision the APN settings for you, some do not. The default APN settings for each carrier will be added in this section. To program your APN settings on most Blackberries, choose Options->Advanced Options->TCP
APN=wap.gocbw.com, User=cbw, Gatweay=216.68.79.199
Delayed Processing (Store and Forward)
Delayed Processing is a feature whereby MobileCharge will collect transaction information and buffer for later authorization. You may need to use Delayed Processing if you are out-of-coverage or experience carrier network problems which prohibit you from being able to do "live authorizations." Please see Risk of Delayed Processing.
There are 2 distinct Delayed Processing Mode. Mode 1: "Allow Delayed Processing" and Mode 2: "Force Delayed Processing." Refer the FAQs that describe these Modes.
If you check "Allow Delayed Processing" in the Terminal Settings, transaction authorizations WILL be attempted when the process button is clicked. Only if a network problem prohibits the transactions from running will you be asked "Do you want to store this transaction and process later?" The benefit of this mode is - when the network is available, you can capture transactions live and reduce the risks associated with delayed transactions.
Force Delayed Processing forces all transactions to be buffered for later processing. The terminal will NOT attempt to authorize the transaction until: 1) the process button is clicked on the receipt printing screen or 2) the "Process Pending Transactions" button is clicked in the Transaction Log section. If the carrier's network is having problems, it may take minutes before your phone will give up on a transaction in normal mode. If you know there are coverage or network issues, putting the terminal in "Force Delayed Processing" mode will allow you to take transactions without waiting. You should understand the risks associated with delayed processing.
Short Answer: you may not be able to capture funds. We recommend using Best Practices so that you can contact customers if there are problems. For example, you can turn on notes fields and print on receipt, capture phone numbers, ids, write on receipts etc. so that if something happens, you have enough information to contact the customer. You should NOT use delayed processing if you are unwilling to assume the risks associated.
A credit card can be declined etc. after the customer is long gone. Normally, you can resubmit the card in the "Internet Terminal" and capture funds later. If not - you may have to go through normal dispute channels with credit card companies and your merchant provider.
A manually typed credit card number could have been entered wrong. If this happens, you do not have enough information to process the transaction and/or contact the customer unless you follow best practices. Make sure you have the ability to contact customers if you are operating in delayed mode.
If you encounter device problems (dropped device etc.) it may not be possible to capture the transactions without proper business processes in place. You will want to maintain a way to contact customers.
You will be charged higher rates even if you have swiped the credit card in Store and Forward mode. The PABP standard does not allow payment applications to store the mag stripe for later processing. The magnetic stripe data is needed to obtain "card present" rates by merchant providers.
General Questions
Yes. We make it easy to transfer your settings to as many terminals as you purchase using our advanced Over-the-Air activation engine. We can sync down terminal settings, receipt settings, form settings, and tax tables to all of your terminals.
We recommend securing all MobileCharge/Blackberry terminals using the built-in Blackberry PIN based protection under Options->Security->General. We also recommend that you keep a record of your Device PIN found under Options->Status. If you have your DevicePIN we can disable the MobileCharge terminal on next startup. Please mail your device PIN, clientID to support@skipjack.com with a subject of Lost Terminal.
Yes. First go into Setup->Licensing and release your license. This will allow you to activate MobileCharge on another phone.
No - you could say the opposite. MobileCharge uses a "data" connection to process credit cards. Voice calls preempt data connections. You will be unable to process credit cards while a voice call is in progress.
Quick 101: Signal (the # of bars on your phone) is not the same as "Data Connection Availability." Tradeshows and other crowded venues can easily exceed a carrier's ability to provide service to the demanded voice and data traffic. In most cases, voice traffic is given priority by carriers. It is completely possible to have high signal (lots of bars), but no ability to access the Internet (Data Accessibility). When there are coverage problems or network problems, MobileCharge allows for transactions to be accepted and processed later. Please see "Delayed Processing" FAQs.
Please see PP/55 FAQs
Your enterprise activation email will include the contact information for support. For account questions, you will want to contact your merchant account provider (Infintech) or your wireless provider (Cincinnati Bell). For software questions you can contact support@skipjack.com or by calling 1-888-368-8507 Option#1. Phone support is available 8AM ? 8PM EST Monday ? Friday.
MobileCharge service is billed through your merchant account provider (Infintech). You will need to cancel your MobileCharge Account through your account representative or by calling 513-761-1448 or emailing mobilecharge@infintechllc.com
MobileCharge allows you to VOID a transaction. You can then recharge the person the right amount in another transaction. If you need to adjust or return a transaction amount, you will need to use the Internet Virtual Terminal provided to your management by Infintech. For any inquiries on how to access your Virtual Terminal account, please contact mobilecharge@infintechllc.com
The standard gateway settings for your Cincinnati Bell MobileCharge account will settle your transactions daily at midnight. For tip-adjust transactions, you will need to settle your transactions from each device after adjusting your tips. Please see your gateway providers FAQs or contact mobilecharge@infintechllc.com if you have questions on how to settle your devices.
Yes. One of the advanced features of MobileCharge is the ability to scan items and "build a sale" via supported bardcode scanners. By default, this option is hidden. You can request that it be turned on and inquire in pricing for barcode scanning devices by contacting mobilecharge@infintechllc.com.
There are two ways if this feature is enabled. You cand use the POS Admin button to enter and update UPC prices on the device. We can also sync down a product catalog to multiple devices in an Enterprise configuration.
Unless your Cincinnati Bell RIM Device is configured with GPS capability you will want to choose "NEVER Allow." If you do select to allow the GPSStamping, your BlackBerry device's battery will not last as long. If you would like to disable GPSStamp on your transactions either to save battery or because you don't need this feature, you may disable the feature in Transaction Options->GPSStamp.
Open and Close Register allows you to tally up transactions for a given time period. Manager reports can be emailed automatically to the backend office to get a daily total of a particular terminal's activity.
Currently MobileCharge supports U.S. and Canadian currencies through our gateway partners. It also supports Canadian tax tables.
MobileCharge uses your Browser to display the latest/greatest help information when the Help Button is clicked. Blackberries can have multiple browsers installed. If your Help Button does not seem to work, you may need to pick another browser from this Option Screen.
The Terminal Name is used to identify your Terminal. In an Enterprise Deployment, it is important to name terminals in a manner consistent with being able to properly track field reps. Some gateway providers require specific terminal ids to be programmed before authorizations will work. If you are provided with a list of "Terminal IDs" for your Enterprise, you would program them in the Terminal Name Field in Setup->Settings->Terminal Name.
You can delete MobileCharge by going to Options->Advanced Options->Applications. Highlight MobileCharge and bring up the menu. Choose delete. You may need to reboot your device before the application if fully deleted.
We are always glad to hear from our customers. You can contact us at mobilecharge@Infintechllc.com
We always recommend that you clear all of your transactions before installing a new version of MobileCharge. Follow normal install instructions after you process all pending transactions and clear your transaction log. You may also need to delete your previous version of MobileCharge if you encounter problems installing from our OTA site.
Red=Connection to Barcode Scanner could not be established, Yellow=Connection in Progress, Green=Barcode Scanner Connected
Red=No GPS lock, Yellow=GPS Acquiring Lock, Green=GPS Locked
Click the "allow connection" check box and choose "Never ask again." The over the air (OTA) provisioning of MobileCharge is done through this connection.
Please click Trust or Never Ask Again button. Subsequent transactions will not prompt you again. You also have the option to view the certificate. This is a Blackberry security feature to alert you the phone is trying to connect to an https site that it has never seen before.
Typically only a few seconds. If you transactions are taking longer, it is an indication of carrier network congestion and less frequently gateway problems. You may want to change to "Delayed Processing" if the carrier network is processing data requests slowly.
Typically, card present transactions are around 1024 bytes. They may be slightly bigger or smaller depending what information is exchanged with the gateway. MobileCharge does not meter transactions. You can review your Mb used through your carrier's website if you have limited data plans. As a good rule of thumb - you need 1Mb data plan per 1000 transactions. Many Blackberry data plans are unlimited.
Install and Activation Questions
To activate MobileCharge, you need a ClientID and ClientPassword. This is an Enterprise Activation Key that allows you to activate as many terminals as you purchased licenses for. Goto Setup->Licensing and follow the prompts.
MobileCharge attempts to figure out the best way to connect to the Internet. If it can't figure this out automatically, you may need to program APN settings into your phone. See Carrier APN Settings.
From your phone's browser, navigate to http://www.mobilevis.com/ota/mobilecharge. If you have the PP55 printer/mag stripe reader, choose the MobileCharge with hardware install. If you are simply going to hand enter credit cards, choose the MobileCharge software only install. Note: many blackberries have more than one browser. Typically you want to use the browser labelled "Internet Browser." Try multiple browsers if you encounter a problem with one.
To switch MobileCharge over to real mode, you will need to obtain an Enterprise Activation from your service representative. You will use these credentials to activate all of your terminals.
Network Options
MobileCharge uses the settings programmed in the Setup->Settings->Network Settings Option Screen to connect to the Internet. We attempt to detect the best way to connect to the Internet, but the software can?t auto determine the connection route, we may have you try various options: BIS, BES, DeviceSide, WiFI, custom APN etc.
PP55 Hardware Questions
The Print mechanism needs alignment. Normally this happens due to dropping the printer. Please contact support at support@skipjack.com or 1-888-368-8507 Option#1. Phone support is available 8AM ? 8PM EST Monday ? Friday to report this issue and troubleshoot. Your sled (PP-55) may need to be sent in for repair.
When using the ?BlackBerry JavaSDKTest? program, if you run either ?Read Card Tracks? or ?Read Payment Card? it should turn on the magstripe reader (magstripe led will be blinking). If reader does not turn on, please contact technical support at support@skipjack.com or call 1-888-368-8507 Option#1 Phone support is available 8AM ? 8PM EST Monday ? Friday.
Print mechanism is damaged, and may need to be send in for repair. Broken clips or print mechanism needs alignment. Please contact technical support at support@skipjack.com or call 1-888-368-8507 Option#1 Phone support is available 8AM ? 8PM EST Monday ? Friday.
the paper feed button, you hear a moving noise but paper does not feed. The gear wheel is not aligned or missing completely. Also the paper cover could have been damage. Please call tech support to find out which part you may need to replace. You can reach support at support@skipjack.com or 1-888-368-8507 Option#1. Phone support is available 8AM ? 8PM EST Monday ? Friday.
Unroll the paper about 3 or 4 inches, drop the roll into the PP-55 paper well, close the paper cover on top of the paper. Do not feed the paper between the roller and paper cover. Do a test print.
Approximately 4 rolls ~ 320 feet of paper
Approximately 4 hours
The right led (above charging jack), red means battery charging, green means fully charged. left led (above paper feed button), green means PP-55 is on, solid red means low battery, fast blink means paper error, slow blink means high temperature error.
Try the following options: 1) Make sure PP-55 is not plugged into A/C, 2) If left LED is blinking green/orange fix the paper error or reload paper, 3) try unplugging and replugging in USB cable, 4) try rebooting the Blackberry (pull battery), 5) Make sure the PP55 is charged. If this is a new installation, you may need to update the OS for your phone or request a compatible PP55 printer. If you are still unable to resolve contact support@skipjack.com or call 1-888-368-8507 Option#1 Phone support is available 8AM ? 8PM EST Monday ? Friday.
Receipt Options
In most cases yes. If you have a small black and white logo, we will add the logo to your receipt settings through the OTA process. Please send your clientID and logo to mobilecharge@infintechllc.com and include "add logo to receipt" in subject line.
Reporting Options
Email Individual Transactions will email the contents of the Receipt (no sensitive information) to a person of your choosing. The receipt may have Intelliform information such as invoice #, customer name etc. allowing a backend office worker to begin processing a work flow.
The terminal totals can be emailed to an appointed user. The totals are aggregated from the "Open Register" to the "Close Register."
Securty Quesions
We recommend securing all MobileCharge/Blackberry terminals using the built-in Blackberry PIN based protection under Options->Security->General. We also recommend that you keep a record of your Device PIN found under Options->Status. If you have your DevicePIN we can disable the MobileCharge terminal on next startup. Please mail your device PIN, clientID to support@mobilevision.com with a subject of Lost Terminal. Also - only a person that knows the "Manager Password" or the Enterprise Activation Password can change settings. Protect these passwords using good Best Practices.
Mobilevision makes every attempt to protect your company and your customers. We only transfer data over the Internet using HTTPS 128-bit encrypted protocol which is the standard for banking applications. We are currently engaged in a PABP compliance audit to ensure that the most rigourous security protections are in place based on industry best practices.
Transaction Options
If your device has a built-in GPS Stamp, MobileCharge can attach the Latitude and Longitude of the transaction (assuming the GPS can get a lock). The GPS information can be uploaded to the SkipJack Gateway provider.
Intelliforms allows our customers to collect additional information with a transaction. We can program the terminals to collect custom information or you can choose from a pre-defined list of frequently used fields. This information can then be uploaded with your transaction to SkipJack or relayed to your Corporate Server using CorporateConnect. Intelliforms supports AAMVA driver's licenses. You can collect name and address by swiping DLs with mag stripes or scanning 2D DLs with 2D barcode scanners.
Tipping allows you to print a receipt and get a tip amount from a customer before authorization. After the tip amount is entered, the transaction can be submitted for approval.
When this option is selected, the Transaction Editor will activate the mag stripe reader when it is opened in an attempt to capture the CC at the start of the transaction. This is often used in conjunction with "Fixed Total."
If you sell the same thing - like parking spots - you may want to save the cashier time and reduce errors by pre-programming the terminal to accept a fixed amount per transaction. You would program a fixed dollar amount in this section.
Swipe Timeout is the number of seconds that the Magnetic Reader waits before giving up and allowing a manually entered credit card. You can always retry the magnetic stripe read if you do not successfully swipe a card in the allotted time.
Tax Zones can be programmed for you in an Enterprise deployment, our you can hand enter them in the Setup->Settings->Tax Table Option editor. You can enter multiple tax zones and choose a default tax zone for new transactions